Let’s talk about casino complaints

casino compalints The good news

A bad topic that should not be subject of an article at all. Unfortunately, reality is different. If you throw all the casinos on a heap then you will see that it rains complaints. Many complaints are found online. What are the most common complaints? And why? We do not have ready answers. For this, this subject is too complicated. Nor is this article about the many failed, fraudulent attempts of players who still try to get their money in their pocket! It seems that more than thirty percent of all casino claims fall into this ‘fraud’-category. Another thirty percent is about eternal discussions for whatever not actionable, none legit reasons! That’s more than half of all complaints. So The casinos themselves are not always guilty of complaints from players. That is good news.

1) Complaints related to players:

  • As a player you probably violate the Terms of the casino yourself. No nonsense, this happens on a daily basis. Maybe he does not do this on purpose. In addition, the T&C’s of casinos change regularly. You will then receive a message that you must read the Terms rules again and comply (again). But who reads them carefully? Nobody does until … it’s too late!
  • Administrative errors and problems. The blame is almost always on the player. He has to prove that the casino is in error. This issue applies to the process of requested documents in order to verify a player’s identity. The best way to avoid these problems is to provide the casino’s financial department with the necessary papers they ask for. Do this as soon as possible! And have a bit of patience because the casino has to check your paper work and does this in detail. Put yourself in place and suppose the wrong player gets paid. What then? Being an honest player, your withdrawals will come to you in due time!

2) Nobody can do anything about this complaint:

Connectivity issue. Be aware that almost every online casino foresees a Term that says something like ‘we are not liable for technical errors or failures’. A good casino will take care of its players if something of this sort occurs. On the other hand: minor concerned casinos will just point to the Terms and don’t take any action.

Even less good news: bonus complaints!

A never ending story! Did you know that over half of the complaints from players are related to casino bonuses!? Shocking news not? Be aware of the fact that bonus money is still ‘casino money’, even it residents into you player account! That is the mean reason why many players avoid the hassle with free money bonuses and do not accept sign up bonuses presents and consider free bonuses worthless. This is often the opinion of more experienced players.

Another comment about money

There are slow-pay and, even worse, no-pay casinos’ problems, even if you have to be paid legally. What to do?

When you have a complaint with a casino, start communication as soon as possible and provide your complaint with as much documents as possible. In other words, add (printscreens) of related emails, your device screen (smartphone, tablet, desktop), get a transcript of the exchange with the casino chat service, etc. Without proof, anyone can claim anything! Casinos are not stupid!

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40 million euro jackpot with VeraJohn casino

verajohncasinoVera&John casino announces a fun, exclusive new competition during the month of May. You won’t find at any other casino. With four jackpots of €10,000,000 each, this could be life-changing wins!
New players only!
How does it work? Make a deposit and earn tickets to vote in two events by playing at Vera&John and you could get a life-changing win! The two voting events have a combined prize pool of €40,000,000 up for grabs next May month.

Voting events

Music interested players can vote in the Eurovision. Equal to the real song competition, you can vote into 3 rounds, being half finals and the final.Vera&John
There are three jackpots worth a combined €30,000,000 to be won at Vera&John in this year’s Eurovision Song Contest. Place your votes on the winners, and you can be a winner too! You can start voting in the first semi-final on May 1st until May 3rd. Guess the top 10 finalists for a chance to win up to €10 million in each of these rounds:

  • Vote for the 1st Eurovision semi-final from 1st – 9th May.
  • Vote for the 2nd Eurovision semi-final from 10th – 11th May.
  • Vote for the Eurovision final from 11th – 13th May.

Car enthusiasts can vote in the Monaco Grand Prix! So, something for any players’ taste.

Vera&John shop

To vote in the events, you will need a special Millions Ticket from the V&J Shop. Each ticket lets you vote one time in your favourite event. Go to the casino lobby, open the V&J’s Millions tab and choose your winners for the event you’re voting in. As simple as that!

Five Reasons Why You Should Play Slot Online

slot gamesSlot games are by far the most popular casino games. You can play them or in a brick, land based casino or online. This article is just about playing online. A casino slot game is is in fact a gambling machine with 3, 5 or more reels. While pushing a button, the wheels begin to spin. Slot games are colorful developed, exciting and very easy to play.

Modern slot machines use computer programs to generate random numbers, so in fact it are computers that determine the final results of the outcome of games. This means that as a player, the only thing you must have is ‘luck’ and enjoy the excitement of playing.

Summarized, slots are played with these three simple steps: Bet-Spin-Win! We give you hereafter 5 reasons why to play them online!


The first reason is your player convenience. You can play online slots as long as you like at any time and from any (mobile) device. The only things you need are a good internet connection and a (decent) device.


Playing slots online is completely opposite to the land-based casino. The game is only between you and the casino. No one else knows about the terms you play, which a land-based casino cannot provide this kind of privacy. Moreover, in a land-based casino, you have to be present in person. Online you can play your favorite slot games without leaving your house.

Free Spins and Bonuses

A second reason to play online slots is the fact that they offer a great collection of bonuses and free spins, even more and better than land based casinos. With welcome bonus packages you start your game. With free spins you continue to keep the reels rolling while during the game more free stuff passes. If you are a regular slot-machine player and you play at your favourite casino, they definitely give you some free offers to play with to reward your loyalty.

Better Odds

Most of the online casinos provide better odds in comparison with land based casinos. The reason for this is that online casinos operate with much lower operating costs than their counterparts on land. They do not have to worry about paying a large staff, (free) hotel rooms, buildings, and many other perks. So, that’s why they offer better payback percentage odds on their games to their players.

Easy and Quick banking

In a land based casino you have to pay for the cash withdrawal. Sometimes, you have to wait in long queues and pay more to exchange the chips at a cashier. While playing online, you save yourself from this hassle. You simple create your player account and place your deposit. Next days, you can start your game from the ‘resume’ and possibly deposit more. In this case, you won’t have to leave your current game, but you continue right from where you were.


You do not have to hesitate to play slots online. The games are strictly regulated, playing is exciting and if you are lucky you can earn lots of money with slots. Most of the casino websites offer free slots game, so you can try out and enjoy the game without spending your own money. The more you play, the better your skills will get sharpen and thus result in better profits. But while playing online, make sure that you are always playing according to the rules.